Cancellation & Refund Policy
At XMeeta, we despise recurring credit card traps. All purchases made on our platform are single-use, transparent micro-passes. We never save your payment credentials for automated monthly recurring debits without your explicit, separate opt-in.
1. Nature of Products & Instant Delivery
The products sold on xmeeta.site and our mobile applications are digital services and software passes (e.g., Quick Reconnect Passes, Daily Power Passes, Weekend Vibe Passes, and VIP Monthly Passes).
Delivery Timeline: Digital passes are delivered electronically and credited directly to your authenticated user wallet immediately upon successful confirmation from our payment gateway (typically within 1 to 5 seconds).
2. Cancellation Policy
Because our passes are single-use or fixed-duration digital goods that are instantly activated upon purchase, cancellation of a standalone pass is not applicable once the pass has begun its active duration.
You may stop using the service at any time without fear of upcoming recurring charges. There are zero ongoing commitments, auto-debits, or cancellation cancellation fees.
3. Refund Eligibility Criteria
We stand behind the reliability of our infrastructure. Refunds are evaluated based on the following criteria:
- Failed Delivery: Amount debited from bank/UPI but digital pass not credited due to gateway/server latency.
- Duplicate Transaction: Accidental multiple debits for the identical pass within 10 minutes.
- Platform Outage: Severe platform-wide WebRTC signaling failure exceeding 4 hours during active daily pass window.
- Consumed Passes: Passes already used to engage in live video matches or reconnect with other users.
- Subjective Chemistry: Dissatisfaction with conversational compatibility or personal connection quality.
- Policy Violations: Accounts terminated or banned for nudity, harassment, or violating our zero-tolerance safety rules.
4. Refund Processing Timeline
Once an eligible refund request is approved:
- Initiation: Our billing team initiates the refund via Razorpay within 24 to 48 business hours.
- Bank Settlement: Depending on your payment method (UPI, Netbanking, Credit/Debit Card), the funds will reflect in your original source account within 5 to 7 business days as per standard Reserve Bank of India (RBI) interbank clearing norms.
5. How to Request a Refund or Billing Resolution
To request a refund or resolve a transaction query, please submit an email to our billing desk with your payment details:
To: billing@xmeeta.site (or support@xmeeta.site)
Subject: Refund Request - [Your Registered Username]
Required Info: Razorpay Payment ID (e.g., pay_XXXXX) or Bank UTR Number
Have a Question About an Active Pass?
Our support team responds to billing and pass inquiries promptly within 24 hours.